Macy's /  Help Center

Store Pick Up Information

Buy Online Pick Up in Store,

Macy's offers you the option to Buy Online, Pick Up in Store with no shipping fee. Here’s how it works:

  • Add to bag & select Pick Up at checkout. If you don't see that option, try switching to a different store location.
  • The selected store receives your order
  • Your merchandise is selected from the store's current inventory and prepared for pickup.
    • Select merchandise will offer Ship to Store Pickup which are products not currently in the store and will need to be shipped to the selected store.
  • You'll get an email as soon as your order is ready for pickup
  • You now have the option of Curbside Pickup by clicking the button in your email or go inside to the designated pick up area mentioned in your confirmation email.

For most store locations, if your order is placed by 4:00 PM in your local time zone, it will be ready for pickup that day.

Ship to Store Pickup orders will be ready 5-8 business days after your order is confirmed.

Your order confirmation will provide you with a "held until" date. If your order isn't picked up within the provided seven-day timeframe your order will be canceled and your account will be issued a full refund. Credit may take up to 3 to 5 business days depending on your issuing bank

Search for Buy Online, Pick Up in Store Products

Searching for Buy Online, Pick Up in Store eligible products is simple.

  • Using the search bar on macys.com enter the product name or description you are looking for
  • Once your results populate, you will see the "Pick Up at" checkbox in the Delivery & Pickup filters. Curbside availability will also be shown here.
  • Clicking the checkbox will update your search to show only Pick Up in Store products for the listed store.
  • You can always change the store location by simply clicking on the named store and following the Select A Store feature to search using a different Macy's location

Change your pickup fulfillment location

There are a few ways to update the Macy's Shop Your Store location that you wish to order and pick up from. Keep in mind you cannot change the pick up location once your order is placed.

Option 1: Shop Your Store banner

Hover or click on the Shop Your Store banner in the top right of macys.com. Navigate down to Change Store and click. Follow the Select A Store feature to locate your desired Macy's location.

Option 2: Search & Filter

Using the search bar on macys.com enter the product name or description you are looking for. Once your results populate, you will see the "Pick Up at" checkbox in the Delivery & Pickup filters. Click on the listed store and follow the Select A Store feature to locate your desired Macy's location.

Option 3: Your Bag

Once inside Your Bag, you will see the option to "Ship It" or "Pick Up Today" (if available). To update the store location, click on the listed store and follow the Select A Store feature to locate your desired Macy's location.

Note: Select Ship to Store products will offer "Pick Up in 5-8 Days". These are items that are not currently within store inventory but are being shipped to the store. You will receive an email once your order is ready for pickup in the same manner as same-day pick up.

What will I need to pick up my order?

  • Pickup notification email (includes barcode)
  • Valid government-issued ID (driver's license, passport, or military ID).

You are able to designate an alternate pickup person on your order. They must be the person listed on your order and provide the confirmation email and ID.

Your ID may be swiped at the register for security and verification measures.

Internal pick up locations will vary by store. Instructions with a precise location will be included in your pickup notification email. You also have the option to choose Curbside pick up (where available) by simply clicking the Curbside option in your confirmation email when you are on the way.

How can I cancel my Buy Online, Pick Up in Store order?

After you place your order, you have 15 minutes to make changes or cancel it.

Click Here to Change or Cancel Order

Your order will be held for pick up for seven days. If your order isn't picked up within seven days, your order will be canceled and your account will be issued a full refund. Credit may take up to 3 to 5 business days depending on your issuing bank. You may contact your pick up store and advise that you no longer wish to pick up the order once you get your confirmation email that your order is ready.

Gift Wrap, Fitting rooms, & registry

Gift wrap
Gift wrap options vary by location, but may be available at the time of pickup.

Trying on your item
Fitting rooms are always available for you to try on your items.

Registry items
You can purchase gift registry items for in-store pickup.