If you would like to create a macys.com account, go to our secure Create Account page and fill out all the information.

If you started creating a macys.com account in store or by phone, complete the setup by following these steps:

• For a link to activate your account, look for an email from Macy's entitled "Here's how to activate your account" or a text message from 38764.
• Select the link in the email, then fill out and submit the online form. Your account will then be activated.

If you haven't received a link via email or text from us, request another one on the "Create Account" page by entering your email address and selecting the "Activate Here" link.

You can add a credit card to your macys.com account with your account number, your name exactly as it appears on your card or statement, the card's security code, and the last four digits of your Social Security number. To add a Macy's Credit Card or Macy's American Express Card:

1. Select My Account and sign in.
2. Select the "Add My Card" button under the Macy's Credit Card section.
3. Complete the form, then select "Add Card".
4. Set up your security questions, then select "Next".

To add another Macy's Credit Card or Macy's American Express® Card to your macys.com profile, you will need to know your account number, your name exactly as it appears on your card or statement, the security code on your card and the last four digits of your social security number.

1. Select " My Account " and log-in to your account with your email address and password.
2. Click the "Macy's Credit Card" link in the left hand navigation.
3. Select the "Add an Additional Card" link in the Manage Credit Card section.
4. Here you can submit your information to add an additional card. Please be sure to enter your name exactly as it appears on your card or statement.

If you check the “Keep me signed in” box when you log in to your account, you’ll need to sign in much less often. You should only check the “Keep me signed in” box if you are on a personal device, like a private laptop or mobile phone.

For your security, we'll still ask you to enter your password when:

• You make any changes to your contact info or profile
• You add or make changes to a shipping address
• You add a or make changes to a credit card
• You manually sign out of your account
• You clear your browser cache and cookies
• You use a different device, browser, or private browser
• We observe any actions that could be fraudulent

To turn off “Keep me signed in” and to sign out:

1. Go to "My Account".
2. Under Contact/Security select "Sign Out" from all devices.

• Select "Sign In".
• Input your email address and password.
• Select the "Sign In" button.
• Select the "My Account" link, then select "Profile".
• In the Contact/Security section, select the "Edit" link located to the right of your current password.
• Enter your current password and new password.
• Select the "Save" button.
• If opted in, you will receive a confirmation via email or text as notice of this change

Please note: Password must be 7-16 characters and can include specials characters with the exception of (. , - | \ =) or spaces.

• Select "Sign In"
• Select the "Forgot Your Password?" link and enter the email address associated with your Macy’s account.
• You’ll be sent an email with a password reset link and instructions. This link will expire within a few hours.
• After you create a new password, it will be active immediately and can be used to sign in to your Macy’s account from any device.
• If opted in, you will receive a confirmation via email or text as notice of this change.

Locking profiles is a precautionary security feature. Locking a profile means the profile is not accessible until a valid customer performs a password reset. We may lock your online profile for several reasons including suspicious activity on the login page or because the profile has not had activity in a while.

If your online profile is locked, you can regain access to your online account by doing the following:

• Click the hyperlink in the red banner that appears on the macys.com page; that will take you to the Password Reset email page.
• Enter the email associated with your account and complete the "I am not a Robot" reCAPTCHA challenge.
• An email containing a new hyperlink is sent to your login address.
• Follow the link in the email and create a new password for your online account.

If you have too many failed sign-in attempts to your online profile and it is locked, please directly call us at 1-800-289-6229 (TTY: 711), Monday - Sunday, 8am - 10pm ET.

• Select "Sign In".
• Select "Follow This Link" and follow the on-screen instructions.
• You will be sent a password reset link and instructions to the email address associated with your Macy’s account. The password link will expire within a few hours.
• If you have a phone number associated with your Macy’s account, you’ll also receive a text message to reset your password.
• After you create a new password, it will be active immediately and can be used to sign in to your Macy’s account from any device.
• If opted in, you will receive a confirmation via email or text as notice of this change.

• Try re-entering your email address.
• Check your spam or junk mail folders in your email account.
• Double check that the email address associated with your Macy's account is correct. It should match the email you used to request your new password.  You may want to try another email address that could have been used when you set up your profile.

Please note:  Signing up for promotional emails or placing an order with us in the past does not necessarily mean that you have a Macy's profile.  For additional assistance contact Customer Service at 1-800-289-6229 (TTY: 711), Monday - Sunday, 8am - 10pm ET.

On your computer:

• Select "Sign In".
• Input your email address and password.
• Select the "Sign In" button.
• Select the "My Account" link, then select "Profile".
• In the Contact/Security section, select the "Edit" link to the right of your current email.
• Enter your new email address and current password.
• Select the "Save" button.

From your Macy's App:

• From the Macy's App, select "My account" in the bottom right.
• Under Account Information, select "Profile".
• Under Contact/Security, select "Email".
• From here you can input your new email address.
• You will be asked to enter your password and select the "Save" button.

If this is the case, you must create a new profile with a new email address.  To create a new profile:

• Go to our secure Create Account page.
• Fill out the requested information and "submit".

Please note: If you are unable to link your Macy's Credit Card to your new profile due to your card being linked to your old profile, contact Customer Service at 1-866-593-2543 (TTY: 711), Monday - Sunday, 8am - 10pm ET.

At the bottom of all emails sent from Macy's, there is an unsubscribe link that you can access to stop receiving emails.

You can also manage your email notifications online.

On your computer:

• On macys.com, sign in to your account and select the "Profile" option in the dropdown menu.
• Under My Account, select "Preferences", then select "Notifications".
• In the Email section, select the "Edit" link, then select the "No, thanks! I'm good for now" button.
• Select the "Save" button.
• You can also use this menu to subscribe to email notifications
  

From your Macy's App:

• On the Macy's App, sign in to your account and select the "My Account" in the bottom right.
• Under Account Information, go to the "Communication Preferences" section.
• Under Email Alerts, you can turn notification on or off by using the button.
• If the button is dark and to the right it will be "On", if it is greyed out and to the left it is "Off"

By Phone:

• If you prefer to unsubscribe from Macy's emails by phone, contact us at 1-888-529-2254 (TTY: 711), Monday - Sunday, 8am - 10pm ET.

Please note: It can take 6-8 weeks before you stop receiving emails.

You can text any of the following words to 62297 to opt out of all future Promo Alert messages, or 31292 to opt out of all future Security Alert messages. Standard carrier rates apply.

• STOP
• END
• QUIT
• CANCEL
• UNSUBSCRIBE

Please note: These words are not case sensitive. You will receive a text confirming the opt out. You can also manage your text message notifications online.

On your computer:

• On macys.com, sign in to your account and select the "Profile" option in the dropdown menu
• Under My Account, select "Preferences", then select "Notifications".
• In the Text section, select the "Edit" link.
• Provide your mobile number, then select the "Maybe Later. I'd Prefer Not To Receive Texts At This Time" button.
• Select the "Save" button.
• You can also use this menu to subscribe to various text message notifications.

From your Macy's App:

• On the Macy's App, sign in to your account and select "My Account" in the bottom right.
• Under Account Information, go to the Communication Preferences section.
• Under Texts, you can turn notification on or off by using the button.
• If the button is dark and to the right it will be "On", if it is greyed out and to the left it is "Off"
• You can also use this menu to subscribe to various text message notifications

If you prefer to opt out of text messages for Macy's Promo Alerts or Security Alerts via chat, please chat with us using the link located at the bottom of this page.

If you prefer to unsubscribe from emails or opt out of text messages by mail, send your request to:

MCCS Customer Service
ATTN: Privacy Master
P.O. Box 8215
Mason, OH 45040

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